FAQs

Why should we buy from you and not X?

We provide the best of both worlds. Large retailers second hand have guaranteed authenticity but also charge huge markups. Small retailers have lower prices but you don't know if they're selling the real thing/ are they about to scam you. Seems like generally a bad idea to transfer $10,000 into a personal bank account to a person you don't know right?

We're personal collectors with a passion for hunting and collecting vintage Chanel and we price and sell only items we personally live by. If you buy from us, you're buying our years of experience, careful curation (i.e picky taste) and peace of mind. 

If you've always wanted to buy a piece but don't know where to start, here is a good place to! We specialize in selling the "Diana" style, at the best quality available. We also sometimes stock mini squares and the ever-popular classic flap. Together, we call these the Holy Trinity and they are the basics for any avid vintage Chanel beginner. 

Since most of our customers are just starting up, we're here to provide answers to any questions or queries you may have. So send us an email! 

For our most authentic and enagaged self, find us on Instagram. One quick swipe will indicate to you that we are most definitely a real person with a huge passion for collecting vintage Chanel bags, see you there!

Where are our bags from?

Simply put, our bags are from everywhere. We buy from a network of sellers (who are also buyers themselves) from around the world. This is not as easy as googling 'vintage Chanel Diana bag'. This is a proactive process of procurement which is labor and time intensive. Experience with buying this particular style is what sets us apart from others. You will notice that our quality is supreme to others and we take time to educate on why this is a good bargain. As you may have noticed, we speak several languages, which makes doing business with everyone a lot easier. 

Shipping

We know you want to get your bag as soon as possible, so we ship using HK Post, express and tracked and normally it will take 2-4 business days to arrive at your location. Unfortunately we don't ship on Sundays and Hong Kong public holidays.

No item we have ever shipped has ever gotten lost but obviously we cannot guarantee since this process is out of our control. You will receive the tracking number when we have shipped the item so you can track it on the go.

Refunds

We spend a lot of time curating and stocking each item to our store. Therefore, we strongly encourage equally thoughtful consideration before purchase. We only accept refunds in unique pre-agreed circumstances. To return your product, you should contact us first to arrange for returns. You may only refund within 15 days of purchase.

You will be responsible for paying for your own shipping costs for returning your item. The item must have the handle tag intact for a full refund. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Items lost during refund

The customer will bear the risk of lost items during shipment. Should the item get lost during shipment, you will not receive a refund. We therefore advise that if you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item otherwise.

Other brands

As of right now, we do not stock vintage items from other brands, although in our personal collection we do have a variety. Contact us if you're looking for a particular item or you want some advice, we are always happy to chat. 

Authenticity 

As a vintage Chanel collectors for many years we stand by the authenticity of our bags 100%. We guarantee the authenticity of our bag sold in our store. If you want to get a refund based on the lack of authenticity of our bags, you must get a written letter confirming the inauthenticity of the bag from Etinceler Authentications. 

There is no way to officially get the Chanel store to authenticate bags this old therefore we will not be providing any "official Chanel receipt" - who keeps their receipts for 30 years anyways? 

We do not sell fake or imitation bags because we respect intellectual property. 

Do you sell pre-loved bags?

Yes and no. We sell vintage bags (15 years or older) so they are often times pre-loved. However, sometimes we come across items that have never been used but are still at least 15 years old. Generally we are very doubtful when a bag is over 15 years old and is apparently "new" - logically that does not make sense does it?