Returns, Recoloring & Authenticity
Accessory Returns
Returns for accessories (Lionel, Fluffy, Ferdie, Dustin, Strap Shortener etc...) may only be made on the basis of (a) receiving a faulty product or manufacturing defect or (b) incorrect fulfilment of a product order.
Returns may NOT be made on the basis that in the opinion of the customer, such accessory is not well fitted for the handbag in question. Each handbag will be different and fit will depend on many aspects including age, usage, leather etc.... If we have provided you with guidance as to sizing, note that this can only be taken as advice but may not guarantee the desired fit in the particular handbag.
Handbag Returns
Save for two instances mentioned below, My Grandfather’s Things Limited and its subsidiaries, together known as “MGFT”, does not accept any returns on any handbags sold through any of its sales channels.
For the avoidance of doubt, any decisions to return a handbag purchased from MGFT may not be returned solely on the basis that in the opinion of the customer that such handbag has been Repainted or is not Authentic.
Handbag Exchanges
Vintage bags are unique in not only combo but their condition. MGFT does not allow for any exchanges of handbags for store credit or for "another size".
Handbag Description
Videos and photos utilised on any social media platform or sales channels will form part of the description of a handbag. Due to the vintage nature of the handbags, the customer acknowledges and accepts that there will be limitations in technology as to presenting the color, texture, wear and tear of any handbag. Screen resolution may vary per electronic device and so there may be slight tonal variation in color of any handbag shown on a device and actual color of the handbag. Certain vintage handbags will have marks of wear and tear that may not necessarily be captured by the filming process due to its insignificant nature. These instances include but are not limited to: spots of mould in cavities of handbags or deep recesses of pockets, tiny rips and tears in pocket lining or deep cavities of the handbag, minor pilling of internal lining, minor frays on edges of the interwoven chain and leather, micro tears, micro scratches or nicks on hardware or hot stamping, scuffing not captured by the video, serial stickers partially coming off, minor scratches on serials not rendering the serial partly or entirely illegible.
Handbag Authenticity
MGFT’s position is that any handbag sold by it on its website and/or social media platform is authentic (save for its policies on Recoloring (as defined below) and any modifications to a handbag that are not discoverable by plain sight (without unscrewing, unstitching or dismantling a component of any handbag), touch or smell (“Authenticity”). Any de minimis or minor alterations, exchanged or repaired components made to the handbag which do not substantially alter its intended and original appearance will not affect or alter MGFT’s assessment of the authenticity of a handbag (e.g. screws, metal back plating of CC clasp, zipper pull (including the ornamental gold CC pull tab), certain chain links being replaced, re-stitching on any loose threads in the back pockets or front flaps, cracks on any buttons or internal lining being replaced.
Unless otherwise specifically described or stated in its listing story or a product page on its sales channel, MGFT maintains its position that handbags sold by MGFT have LIKELY to be with its original parts. Due to the long history of ownership of each handbag, MGFT cannot make representations that any handbag can be with its entirely original parts as MGFT is unable to trace the handbag ownership to its first and original owner.
MGFT is a full member of the Hong Kong Retail Marketing Association and follows its bylaws and suggested good practices. MGFT has also undertaken the No Fakes Pledge. This means that we pledge not to sell counterfeit items and in particular, counterfeit vintage handbags.
MGFT does not have access to any database offered by Chanel Inc., No returns will be provided based on the result of any verification against the database and find that the item sought out does NOT match the style of the bag. We do not have access to such database and we are unable to check against the database for you.
Handbag Recoloring
MGFT has adopted the following policy relating to any repainting, touching up, re-colored and other related terms which are used to describe the condition of a leather product that has been altered in color by color pigments (“Recolored”). For the avoidance of doubt, the term “Recolored” shall NOT include any specific coloring added to corners, edges, piping or the lining of any handbag.
Unless otherwise specifically described or stated in its listing story or a product page, MGFT maintains its position that handbags sold by MGFT have LIKELY not been substantially Recolored. Substantially Recolored refers to any obvious signs which may be discoverable by plain sight (without unscrewing, unstitching or dismantling a component of any handbag), touch or smell. Substantially Recolored does not include any minor signs of Recoloring which are not detectable to the naked eye and/or are in practice of de minimis effect to the leather condition of the handbag in question.
MGFT does not make any representations as to any bag being in completely original condition as it is unable to trace and verify the entire chain of ownership of any vintage handbag.
Challenging MGFT’s position
Any decision to return a handbag purchased from MGFT on the basis that MGFT has been incorrect in its assessment of whether a handbag has been Recolored requires, at the sole cost of the customer challenging this position, a written official opinion issued from a third party reputable leather maintenance company namely Leather Surgeons or another mutually agreed leather maintenance company ("Third Party").
Any decision to return a handbag purchased from MGFT on the basis that MGFT has been incorrect in its assessment of whether a handbag is Authentic will require, at the sole cost of the customer challenging this position, a written official official opinions or certificates issued by third party authenticators from Zeko or Entrupy (also a “Third Party”). In the case of an Entrupy certificate, it must be in the name of the customer or if the customer does not have an account with Entrupy, one if its registered partner showing the precise serial number of the handbag in question.
Such opinion may only be issued on the basis of such Third Party having done a physical assessment of the handbag in question. For the avoidance of doubt, any decisions to return a handbag purchased from MGFT may not be returned solely on the basis that in the opinion of the customer that such handbag has been Repainted or is not Authentic.
Handbag Refund Policy
Should any challenge to MGFT’s position on Recoloring or Authenticity related to any handbag sold by MGFT be successful, MGFT will fully refund the customer the cost of any handbag and any related shipping costs upon such handbag being returned to MGFT.
Policies contained in this page shall override any conflicting statements contained on MGFT’s website and will form part of any terms and condition of sale on the website and on Instagram stories sales.
Policy last updated: 25 July 2022
